Delete Your ProMatch Account
ProMatch is developed by mode40. If you have a ProMatch account, you can ask us to delete it and the data associated with it at any time, whether or not the app is still installed on your device.
How to request deletion
Email support@mode40.com from the email address on your ProMatch account.
Use the subject line Account deletion request and include:
- The email address on your account
- Your name as it appears in the app
- Your organization, if your account was created through one
We will confirm your request within 5 business days and complete the deletion within 30 days.
If you email from a different address than the one on your account, we may ask you to verify ownership before we proceed.
What we delete
When we process your request, we permanently delete:
- Your ProMatch account and login credentials
- Your name, email address, and phone number
- Your profile information and app settings
- Your saved activity in the app
- Any files or content you uploaded through the app
Deleted data is removed from our backup systems within 90 days.
What we keep, and why
We retain a limited set of records after deletion:
- Legal, tax, and financial records. Kept for up to 7 years where Canadian law requires it.
- Security and fraud logs. Kept for up to 12 months, then deleted.
These records are stored separately, are not used to identify or contact you, and are not linked back to your profile.
If your ProMatch account was created through an organization, some records you entered may belong to that organization rather than to you personally. Those records stay with the organization after your account is deleted. Your organization’s administrator can request their removal.
This is permanent
Account deletion cannot be undone. We cannot restore an account or its data once the request is complete. To use ProMatch again, you will need to create a new account.
Questions
Email support@mode40.com
mode40
Winnipeg, Manitoba, Canada
Last updated: August 6, 2026